Thriving in Chaos A model for personal leadership development in the 21 st Century Shona.Brown@nelondon.nhs.uk

What’s it all about?

 A bit about chaos theory and “so what” for organisations and you as a leader  Change and Chinese symbols  A tool kit for thriving in chaos  An open invitation to share thoughts and experiences Shona.Brown@nelondon.nhs.uk

Warm-up for creative thinking!

 Choose a postcard that best describes how you feel about your job  3, uninterrupted minutes of explanation to your partner  Swap-over Shona.Brown@nelondon.nhs.uk

20 th C to 21 st C Science  Capacity to analyse, control, predict behaviour (20thC)  Messy, unpredictable, chaotic  A few simple rules  Doing things right or doing the right things?

Shona.Brown@nelondon.nhs.uk

Messy, chaotic

“…most people feel lost in the organisation of which they are a part. Managers are overwhelmed by too much information, too many rapid changes, and too many conflicting demands…”

Senge, Fifth Discipline Shona.Brown@nelondon.nhs.uk

Messy, chaotic

“… from an early age we are taught to break apart problems, to fragment the world. This apparently makes complex tasks and subjects more manageable but we pay a hidden, enormous price. We can no longer see the consequences of our actions..we loose our intrinsic sense of connection to the larger whole..” Senge, Fifth Discipline

Shona.Brown@nelondon.nhs.uk

Messy, chaotic

“… core learning dilemma – we learn best from experience, but we never directly experience the consequences of many of our most important decisions…”

Shona.Brown@nelondon.nhs.uk

Messy, chaotic

“… when asked what they do for a living most people describe the tasks they perform everyday, not the purpose of the greater enterprise in which they take part… most see themselves within a “system” over which they have little or no influence. They “do their job” put in their time and try to cope with forces outside their control…”

Shona.Brown@nelondon.nhs.uk

Messy, chaotic

“…previously we focused great effort on allowing people to do their jobs better.. We saw learning how to do the job better as the principle driver of quality…in this new era where information plays a greater and greater competitive role, the question becomes not “ can I do this job better ”, but “ What should I do? What is the right thing to do ”

Shona.Brown@nelondon.nhs.uk

What do you see?

OPPORTUNITY NOWHERE

Shona.Brown@nelondon.nhs.uk

OPPORTUNITY

NO WHERE

Or

NOW HERE Shona.Brown@nelondon.nhs.uk

Change HIDDEN OPPORTUNITY DANGER Shona.Brown@nelondon.nhs.uk

OPPORTUNITY CHANGE

DANGER

Shona.Brown@nelondon.nhs.uk

Plan for Monday Go to hell $ Reality  Humour DANGER Acceptance FEAR Shock - Denial Anger “they” “I” Sadness  Shona.Brown@nelondon.nhs.uk

Career Development Priorities Self care Stress Management OPPORTUNITY

“thriving”

Challenge Shona.Brown@nelondon.nhs.uk

Physiology of STRESS Shona.Brown@nelondon.nhs.uk

Personal Leadership Development Model  VISION  What I want?

 Personal – family, money  Professional  Ideal Job  I like to do…  6 months left  Obituary Shona.Brown@nelondon.nhs.uk

Personal Leadership Development Model  RANGE OF OPPPORTUNITIES  Go to hell ££££  When to say “take this job and shove it”  Plans for “thank you very much” Monday  Skills  Have  Need Shona.Brown@nelondon.nhs.uk

JOB SUCCESS  Stakeholders  Who are they?

 Your boss  Make him/her successful  Expectations  5 key goals  What & how  Time management  Feedback Shona.Brown@nelondon.nhs.uk

LEADERSHIP  Self development    Continuous learning Reflection “expose your soft underbelly safely” Self awareness/ Authenticity   Versatility    Volunteer Take risks New skills Communication  1 minute appearance  Language Shona.Brown@nelondon.nhs.uk

In short…. Be a thrive-or, not just a survivor…..

Shona.Brown@nelondon.nhs.uk