Transcript Maintenance Management
Slide 1
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 2
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 3
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 4
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 5
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 6
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 7
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 8
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 9
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 10
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 11
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 12
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 13
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 14
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 15
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 16
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 17
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 18
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 19
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 20
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 21
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 22
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 23
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 24
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 25
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 26
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 27
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 28
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 29
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 30
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 31
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 32
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 33
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 34
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 35
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 36
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 37
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 38
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 39
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 40
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 41
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 42
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 43
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 44
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 45
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 46
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 47
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 48
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 49
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 50
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 51
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 52
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 53
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 54
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 55
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 56
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 57
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 58
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 59
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 60
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 61
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 62
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 63
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 64
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 65
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 66
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 67
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 68
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 69
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 70
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 71
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 72
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 73
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 74
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 75
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 76
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 77
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 78
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 79
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 80
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 81
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 2
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 3
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 4
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 5
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 6
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 7
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 8
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 9
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 10
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 11
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 12
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 13
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 14
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 15
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 16
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 17
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 18
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 19
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 20
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 21
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 22
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 23
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 24
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 25
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 26
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 27
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 28
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 29
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 30
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 31
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 32
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 33
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 34
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 35
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 36
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 37
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 38
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 39
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 40
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 41
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 42
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 43
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 44
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 45
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 46
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 47
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 48
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 49
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 50
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 51
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 52
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 53
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 54
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 55
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 56
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 57
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 58
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 59
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 60
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 61
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 62
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 63
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 64
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 65
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 66
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 67
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 68
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 69
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 70
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 71
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 72
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 73
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 74
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 75
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 76
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 77
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 78
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 79
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 80
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251
Slide 81
Introduction
eFACiLiTY
is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way
Modules
Enterprise Facilities Management System
Maintenance Management System
Time and Attendance System
Helpdesk and Knowledgebase
Facility Booking System
Energy Dashboards
Tenant Billing System
Key Process Indicators (KPI)
EAM Mobile
Visitor Management System
Mail Room Management System
Multi Site Multi Organization Concept
Site wise concept for multiple sites implementation using a central server
Facility managers being able to view any location data quickly by selecting
the location/Site on top
User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.
Principle Concept of Facilities Management
The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.
Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.
Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
Integrates all various process and procedures onto a single, intelligent networkbased software solution
Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
Optimize Operating/Running costs
Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues
System Structure
Building
manager/
Building
owner
Technician
User (Staff or
Tenants)
FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS
Fire
Security
Elevator
Property/Building
Other
SubSys
Maintenance Management - Features
eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.
Maintenance Management - Features
Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management
Maintenance Management - Features
Equipment / Asset Register
•
Maintain complete details of each equipment / asset in a plant or facility
•
Supplier and warranty information of each equipment
• Tree structure to allow for a parent child relation between equipment
•
No limitation in the no. of equipments
•
Physical characteristics of each equipment including height, width, depth and
color
•
Registration and certificate numbers for each equipment
•
Move equipment from one parent (site) to another
• Track movements of equipment
• Auto equipment numbering
•
Purchase cost and depreciation calculation
Maintenance Management - Features
Maintenance
•
Preventive (Scheduled) Maintenance
•
Corrective (Ad-hoc) Maintenance
•
Maintenance Policy & Best Procedures
•
Work Orders Management
•
Inspection / Readings
•
Resource Scheduling
• Technician/Labor Management
• Time Cards
•
Downtime
•
Planning
Maintenance Management - Features
Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic
Maintenance Job Requests
• Event of equipment failure
• Escalation of job request
Maintenance Management - Features
Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order
• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person
• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date
Work Order Screen
Maintenance Management - Features
History
• Failure analysis codes
• Downtime and repair time reporting
• Full description of each job done
• Add history without work orders
Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management
Maintenance Management - Features
Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc
• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required
Maintenance Management - Features
Procurement
• Vendor Management
• Contracts Management
• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations
• Quotation Analysis and Order Placement
Maintenance Management - Features
Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End
• To link to one or more facilities
• Provision to store Contract Sum and the variations
Maintenance Management - Features
Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination
• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly
• SLA analysis and escalation can be done for internal work orders also
Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•
Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry
Maintenance Management - Features
Stores Inventory Management
• Master Inventory list
• Purchase Requisition
• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts
Maintenance Management - Features
Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert
Maintenance Management - Features
Others
• Budgets, Forecasts
• Invoicing
• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization
Property
• Lease / Tenant Info
• Tenant Billing
• Score card
Maintenance Management - Features
Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer
Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys
PDA Module
eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
PDA database shall be imported into PC.
PDA Module Features
Selection of Asset level by using the drop down with or without capturing asset level no
Creation of Asset by capturing basic equipment details
Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
Synchronization of new level of the equipment into the equipment master and save
movement records.
Validation of Asset by comparing PDA Captured data with the equipment master
individually
Key Performance Indicators (KPIs)
Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc
Provision to drill-down and view detailed report
To create Custom KPIs and KPI Charts and associate detailed drill-down reports
Site wise KPIs
Custom KPIs can be linked to menus and privileges can be defined.
Provision to auto-refresh to show latest data.
Gauges, Bar charts, Pie-charts etc available
Key Performance Indicators (KPIs)
Pivot Grid Report
Drawing & Document Management
eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.
Drawing & Document Management – Features
Facility / Equipment wise drawings and documents
Multiple drawings and documents for each entity
Secured access
Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.
Helpdesk & Knowledgebase
Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.
Helpdesk & Knowledgebase – Features
Silverlight based Helpdesk system
Online call booking, emails, tele-calls and control system alarms
Register Problems, Job Requests, Calls
Priority assignment, nature of faults
Assign, distribute, monitor
Escalation based on standard SLA
Recording of all events throughout the life cycle of a call
Raise, Track and Close Work Orders
Record solutions and post in Knowledge base
Service Level Analysis
Faults and Solutions history
Fully indexed data for fast searching
Simple and advanced search functions
Call response analysis
FAQs and Links
Improves customer satisfaction
Report Request Screen
Record Request Screen
Escalation Screen
Visitor Management
The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system
Visitor Management – Features
Online requests for appointment
Appointment approval and rejections
Pre-registration of groups and individuals for one or multiple days
Email notifications on requests, approvals and rejections
Today’s appointments and expected visitors
Visitor self sign-in using touch screen kiosks
Visitor sign-out and sign-out tracking
Business card scanning for speedy registrations
Visitor history and black listing
MS Exchange integration for appointments calendar
Visitor badge / pass printing
Access Control Integration
•
Visitor Movement Tracking
•
Visitor Movement Restriction to specific areas
Appointment Request Screen
Pre – Register Visitor Screen
Visitor Sign - in Screen
Facility Booking
eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.
Facility Booking - Features
Facilities Directory
Online/Offline booking requests
Confirmation, Rejection, Suggestion of alternate facilities
Re-allocation, Cancellation
Email / SMS notifications on Requests, Approvals and Cancellation
Utilization Analysis
Billing of Reservations & Cancellations
Inviting Internal & External Attendees for meetings
Scheduling of Refreshments Orders to Catering
Pre-registration of Attendees with Visitor Management
Building Management System (BMS) Integration
•
Scheduling of switching devices on & off and setting preferred
parameters
•
Controlling Services to the workspace/meeting room
Advanced Booking - Screen
Visual Booking Screen
Time and Attendance
The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.
Time and Attendance – Features
Integrated with the Maintenance Module
Employee profile
Shift management and Roster generation
Roster approval and re-assignment
Employee / Department shift calendar
Track time-in and time-out of every personal
Late clock-in, early clock-out and other exceptions list
Overtime calculation and reporting
Holidays and Leaves Processing
Building Management System (BMS) Integration
•
Switching devices on & off based on clock-in/out
•
Changing operating parameters of devices based on number of people
in/out
Roaster Generation Screen
Staff Tracking Screen
Tenant Billing System
A system to capture the utilization of services/utilities of tenants and
generate bills for the same
Manages Property Information, Tenant Information, Lease Information
and Owner Information
Manages Tenant Subscriptions and their History
Zone wise Charges Screen
Tenant Billing System - Features
Manage Property, Tenant, Owner and Lease information
Tenant Move-In, Subscription for Services, Move-Out
Utilization data from Tridium Niagara Framework
Tracking & generation of Bills periodically
Bill Printing
Tenant Payments and Credit Notes
Bill wise Matching of Payments and Credit Notes
Bill Registers, Tenant Ledgers, Receivables Statement
Occupancy / Vacancy Analysis
Export of Data to other Financial Applications
Tenant Billing Preview Screen
Mail Room Service
The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.
Mail Room Service – Features
Enter / modify / delete all the Consignments received for delivery
Provision to generate Barcode for the Consignment No.
Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
Printing as per the courier / postal / hand irrespective of courier.
Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
Provision to update the delivery status once the consignment is delivered to the
receiver
Triggering mail to the sender on delivery intimation with details.
Provision to view the pending consignments to be delivered
SLA based on the type of consignments
Mail Room Service
BMS Integration
eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.
BMS Integration - Features
Auto trigger work orders
Un-processed alarms history
Alarms / events analysis
Email / SMS notifications
Instant alarm display and acknowledgement
Energy Monitoring & Reporting
Features
Draw energy consumption trends (weekly, monthly, yearly etc.)
Alerts on consumption beyond set limits
Energy Dash Boards / Pie Charts for easy analysis
View detailed consumption data with comparison
Recording history of reasons for increase or decrease in consumption for
future analysis
Green building certification related reports
Green house gas accounting / Enterprise carbon accounting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Energy Monitoring & Reporting
Current Road Mapping
Ability to control / schedule equipments operation by Users / Tenants
Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)
Silverlight based Module wise / User wise configurable Dashboards
SMS/Email Alerts on KPIs based on thresholds
Automated (Scheduled) emailing of Reports
Silverlight screens for important and widely used screens
Software Specifications
Microsoft’s .NET Framework
Browser based thin-client interface
Supports Oracle/MSSQL/MSSQL Express
Email, SMS, MMS Messaging
Cross browser compatible
Language of your choice
Supports MS Exchange, LDAP
Building Management Systems (BMS) Integration
Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
PDA extension with Microsoft Pocket PC
Table, Field, Activity wise Audit Trail
Security Policy Management
eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
Enterprise Facilities Management System
– Sodexo, India
eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia
Enterprise Facility Management System
– Alghanim Industries, Kuwait
Enterprise Facilities Management System
– Embassy Services Private Limited, India
Enterprise Facilities Management System
– Airmaster, Australia
Enterprise Facilities Management System
– Millennium Hilton, Bangkok
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
eFACiLiTY Module Implementation
– Prestige IT Park, India
Enterprise Facility Management System
– CoreLogic, India
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
eFACiLiTY Implementation
– Egypt, UAE, India
eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
Tenant Billing System
– GVK Mall, India
Tenant Billing System
– Value Mall, India
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Facility Booking System
– DiGi, Malaysia
SIERRA ODC Private Limited
Founded in 1998
Based in Coimbatore, INDIA
Providing Software Development & Support Services
150+ Strong workforce
Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
Satisfied Multinational Clients
Microsoft Gold Certified Partner
Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia
Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait
Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain
Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda
Farm Production System
– Malaysian Agri Food Corporation, Malaysia
Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore
Key Projects – Fortune 500
Enterprise Resource Planning
Sales and Distribute Management
Supply Chain Management
Materials Management System
Sales and Distribute Management
Supply Chain Management
Materials Management System
SAP Integration & Online Reporting Application
Supply Chain Management
CRM & Sales Force Automation System
– South Asia
Enterprise Facility Management System
– British Aero Space, Saudi Arabia
Key Projects – Fortune 500
Enterprise Visitor Management System
– Malaysia
Asia Sales Information System
– Singapore
Non Tobacco Material Warehouse Management
– Korea, Malaysia
Know Your Customer
– Global
Tobacco Leaf Information System
– Malaysia
Global Labelling Application
– Global
Production Tracking & Performance System
– Global
Global Freight Tool - PPO_Integration
– Global
GSA Stop Card Reports Development
– Global
Competitive Intelligence Portal
– Italy, Spain, France, Benelux
Incident Report Tools
– Global
Fleet Management System
– Malaysia
Global Regulatory Overview
– Global
Account Database Manager
– Philippines
Account Database Manager
– Vietnam
Virtual Application Portal
– Global
Test Tracking Tool
– Global
Global Freight Tool
– Global
Routing Engine
– Global
Scoring Engine
– Global
Key Projects – Fortune 500
Secure FTP Application
– India
B2B Integration
– India
Warehouse Occupancy Analysis System
– India
Energy Dashboard Development
– India
Management of Change (MOC)
– Malaysia
Energy Visualization and Analysis
– Australia
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sodexo, India
Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India
Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait
B2C Shopping Mall with Order Processing
– Canada
eFACiLiTY Module Implementation
– Prestige IT Park, India
Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia
Jobs / Recruitment Portal
– Utusan Group, Malaysia
SMS News Portal
– Utusan, Malaysia
Tenant Billing System
– GVK Mall, India
eFACiLiTY Module Implementation
– UBCity, India
Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India
Contracts Closeout Data Administration System
– USA
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia
eFACiLiTY Implementation
– Egypt, UAE, India
Enterprise Resource Planning
– VIP Group, India
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE
Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA
Enterprise Facilities Management System
– Qatar Petroleum, Qatar
eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India
Tenant Billing System
– Value Mall, India
Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia
Vehicle Sales Portal
– motormall.com.my, Malaysia
Key Clients & End Users
Thank You!
For more information please contact us at
info@sierratec.com
SIERRA ODC Private Limited
www.sierratec.com
INDIA
MALAYSIA
USA
SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819
SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477
Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251