Transcript Call Centre/Enterprise SIP Trunk VoIP Solutions

VoIP, Business Class
Telephone and Communication
solutions for your business
A Fully Future Proof
Hosted Phone System
with all the Features and Gizmos
without a contract?
VoIP – keeping it simple
Voice over Internet Protocol
Any
Telephone
gateway
gateway
Any
Telephone
“Great discoveries and improvements invariably
involve the cooperation of many minds.”
Alexander Graham Bell
inventor of the telephone in 1876
Business VoIP System
• MicroTalk helps bring your team closer
– even if you are based in different cities or countries
• Common speed-dial & extension lists
• Conference call support
• Free intercompany calls (MicroTalk VoIP)
VoIP – intercompany calls
UK
office
gateway
gateway
Sydney
office
Maintaining a virtual presence
Using MicroTalk international Direct Inward Dial (DID)
numbers, you can maintain a virtual presence in different
countries or in those without a company office
Customer
Telephone
number
(DID)
gateway
gateway
UK
office
DID number list
Business VoIP System
• Unified multi-site billing for all locations
• Receive the same great rates from any location
• Free incoming calls wherever you are
• Administrator function
• Overview of all accounts
• Edit extensions and settings
• Access to data for reporting purposes
• Single, unified PBX solution used by all locations
• MicroTalk Hosted PBX service grows with your business
• New extensions and new offices can be added without disruption
• If you move premises, all you need is a Broadband connection
and your communications will be up and running
DID Numbers (Direct Inward Dial)
• Each MicroTalk account comes with a free geographic (01 or 02) phone number
• You can add more UK DID's or International numbers to your MicroTalk account
• The caller pays for a local call in the country (e.g. USA or Brazil), and you pay nothing to
receive the call
• Current countries available:
Argentina
Australia
Belgium
Brazil
Bulgaria
Canada
Chile
Czech Republic
Denmark
Estonia
Finland
France
Germany
Guatemala
Ireland
Israel
Italy
Japan
Estonia
Finland
France
Germany
Guatemala
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Mexico
New Zealand
Norway
Pakistan
Peru
Poland
Portugal
Romania
Russian Federation
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
MicroTalk business advantages
• MicroTalk Hosted PBX Phone System is the telephone system that gives
business customers advanced telephony features
– automated attendant to answer and route calls
– Free intercompany OnNet calls i.e. VoIP user to VoIP user
– call transfer, call forwarding, voicemail to email
– reduction in line rental as phones use the internet
– geographic independence
– free calls to other extensions
– low cost calls to all other phones
– wide range of business tools
– lot more features than traditional PBX systems
• These features are available without having to install any equipment in
your office included in your low monthly fee
Full features list
A bit more technical…
• VoIP (Voice over Internet Protocol) telephony uses the internet to make and
receive phone calls using a broadband Internet connection instead of a
standard phone line
• Using MicroTalk Hosted PBX services you don't need a traditional PBX
installed in your office.
• Incoming calls are answered and routed by our servers to any phone,
wherever it is. So you can have a switchboard that is routing sales calls to
Halifax and technical support calls to Hanover, and all intercompany (OnNet)
calls are free.
• The Call Quality is excellent as it is just a “single Hop” to our Gateway and
then traditional termination to the called party
• Calls are terminated via multiple Tier-1 routes, delivering excellent call
quality and redundancy using dynamic route selection.
• Calls are billed in one second increments (1/1)
MicroTalk Hosted PBX Features List
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Free On-Net Phone Calls
Discounted Off-Net Phone Calls
Incoming Numbers (DIDs)
Anonymous Call Rejection
Automatic Line / Direct Connect ("Hotline")
Auto Attendant
Call Data Records (CDRs)
Call Forwarding on Busy
Call Forwarding on No Answer
Call Forwarding to Multiple numbers
Simultaneously
Call Hold
Call Parking
Call Pickup
Call Queuing
Call Restrictions / Station Restrictions
Call Return
Call Transfer
Call Waiting
Caller ID
Caller ID on Call Waiting
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CLI Mapping for Outgoing Calls
Conference Calling
Consultation Hold
Dial-by-Name Directory
Distinctive Ringing
Extension Dialling
Fax-to-Email
Group Ringing
Intercom Dialling
Hunt Groups
Message Waiting Audible
Message Waiting Visual
Multiple Call Appearances
Music-On-Hold
Speed Dialling
Station Message Detail Recording (SMDR)
Three-Way Conferencing (Three-way calling)
Voicemail and Voicemail-to-Email
Web Based End User Control Panel
Web Based System Administrators Login
About Us
• MicroTalk was founded with the view of offering our
customers a service of the highest quality without
compromising on price
• We only use Teir-1 PSTN Carriers to route your calls so you
will never be disappointed
– Including British Telecom & Cable and Wireless
Thank You
Prepared for you by
Paul Havel
Director of Sales
MicroTalk UK Limited
Telephone: +44 207 1484 215
Mobile: +44 7825 040404
E-mail: Paul@MicroTalk.co.uk