Transcript Nokia Internet Stick CS-17 for Contact Centers

Nokia Internet Stick CS-17 for
Contact Centers
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Prerequisites
To successfully complete this learning solution, you should have
• Experience working with USB devices
• Experience in installing Windows software
• Basic knowledge of Windows networking
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Objectives
After successfully completing this training you can
• Identify the features of the Nokia Internet Stick CS-17
• Install and use the Nokia Internet Modem software application
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Contents
• Introduction
• Getting started with the Nokia Internet Modem
• Using the Nokia Internet Modem
• Managing messages and contacts
• Managing settings and connections
• Frequently asked questions
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Introduction
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Internet Stick and Nokia Internet Modem
• The Nokia Internet Stick CS-17 connects your computer to a high-speed
HSPA network
• Via the Nokia Internet Modem interface you can
• Browse the web
• Use your email
• Send and receive text messages
• Manage your contacts
• Monitor your online times
• Check & install latest software
and firmware updates
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Key features
• Supports GSM/GPRS/EDGE/UMTS/HSDPA/HSUPA
• Fast internet connection via 3G broadband
• up to 14.4 Mbps (cat. 10) downlink
• up to 5.76 Mbps (cat. 6) uplink
• Simple plug and play installation for Windows, Mac and Linux
• Software for easy connection setup and organizing
• Icera chipset for reliable and best in
class data rates
• Software upgradeable for bugfixes etc.
• Optimized RF antenna
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Mechanical construction 1/2
USB connector
protection cap
USB connector
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Indicator
light
Mechanical construction 2/2
SIM card
cover
SIM card
slot
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Technical specifications 1/2
Type
CS-17
Dimensions
Length x Width x Thickness
79.1 x 24 x 11.6 mm
3.114 x 0.944 x 0.456 inch
Operating temperatures
-15°C to + 35°C / 5°F to 95°F
Storage temperatures
-40°C to + 85°C / -40°F to 185°F
Modes
GSM/GPRS/EDGE/UMTS/HSDPA/HSUPA
HSDPA data speed
Up to 14.4 Mbps (cat. 10)
HSUPA data speed
Up to 5.76 Mbps (cat. 6)
Min. system
requirements
USB 1.1 or higher
Hard drive 350MB
500 MHz
Weight
30 g (1.06 oz)
Chipset
Icera 8040 chipset
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Technical specifications 2/2
Bands
900/1900/2100 MHz (UMTS/HSPA)
850/900/1800/1900 (GSM)
Power class
GPRS class 5 (850/900 MHz),
class 2 (1800/1900MHz)
EDGE class E2
WCDMA class 4
LED
Multicolor LED (status)
Receiver diversity
2100MHz & 1900 MHz
Easy installation
Through integrated memory for SW/driver
installation
Future proof
Through upgradable software
OTA (Over the Air)
Sales package content
Nokia Internet Stick CS-17
USB Extension cable CA-175D
Quick guide
Colors
Black and silver grey
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Compatibility
• Compatible to PCs supporting USB 1.1 or higher
• Operating systems
• Windows XP
(SP3 or SP2 with Hotfix KB943198)
32bit only
• Windows Vista (SP1)
32bit / 64bit
• Windows 7 32bit / 64bit
• Mac OS X 10.4, 10.5 and 10.6
• Linux tested with Ubuntu 9.04
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PC software
• Minor operator customization
• APN management
• PIN/PUK management
• SMS management with phonebook (for PC only)
• Multilingual support: Supported languages are
• English
• Greek
• Hungarian
• French
• Russian
• Slovak
• German
• Simplified Chinese
• Dutch
• Italian
• Complex Chinese
• Danish
• Spanish
• Czech
• Portuguese
• Norwegian
• Brazilian Portuguese • Swedish
• Polish
• Finnish
• Romanian
• Turkish
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Sales package content
• Nokia Internet modem CS-17
• USB extender cable CA-175D
• Quick Start Guide
CS-17
CA-175D
- No image
available!-
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Quick Start Guide
Product comparison
CS-17
CS-15
CS-12
79.1 x 24 x 11.6 mm
87.4 mm x 26.7 x 13.4
mm
79.1 x 24 x 11.6 mm
30 g
30 g
30 g
HSDPA data
speed
Up to 14.4 Mbps (cat. 10)
Up to 10.2 Mbps (cat.9)
Up to 14.4 Mbps (cat. 10)
HSUPA data
speed
Up to 5.76 Mbps (cat. 6)
Up to 5.76 Mbps (cat.6)
Up to 5.76 Mbps (cat. 6)
900/1900/2100
(UMTS/HSPA)
850/900/1800/1900 (GSM)
900/2100 (UMTS/HSPA)
850/900/1800/1900 (GSM)
900/1900/2100
(UMTS/HSPA)
850/900/1800/1900 (GSM)
Dimensions
(Length x width
x Thickness)
Weight
Frequency
bands
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Getting started with the Nokia Internet Modem
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Before you start
• You need the following:
• SIM card
• Network service from a wireless service provider
• You also need administrator rights for your
computer in order to install the drivers and Nokia Internet
Modem application
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Inserting SIM card in internet stick
1. Remove USB connector protection cap
2. Open SIM card cover
3. Place SIM card into slot
4. Close the SIM card cover
5. Replace USB connector protection cap
USB
connector
protection cap
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SIM card cover
Start installation
1. Ensure SIM card is inserted
2. Connect stick to USB port
• Tip: Nokia logo should face up
3. Windows may start the Setup application automatically
• If not, you must start Setup.exe found from the virtual CD-ROM drive
manually
4. Follow the prompts to install the Nokia Internet Modem application
(first time only)
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Installing Nokia Internet Modem 1/3
Install the Nokia Internet Modem application:
Language
1. Choose installation language
2. Start the Nokia Internet Modem Setup Wizard
3. Accept the license agreement
Accept
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Installing Nokia Internet Modem 2/3
4. Choose a folder for the installation
5. Click Install to start the installation
Browse for
a folder
Install
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Installing Nokia Internet Modem 3/3
6. Wait while Nokia Internet Modem is installed (several minutes)
7. When installation is complete, click Finish
Finish
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Checking the indicator light 1/2
Based on your SIM card, the device automatically tries to define the
settings for the cellular network of your service provider (operator)
• The indicator light shows when device is:
• Not connected
• Not registered to cellular network, SIM card not valid or not inserted
correctly, PIN/UPIN not entered, Flight mode
• Connected to 2G
• Connected to 3G
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Indicator
light
Checking the indicator light 2/2
Color
Indicator
When light is flashing
When light is solid
Off
Not connected
N/A
N/A
Red
Device readiness
Device not registered to
cellular network, PIN/UPIN
not entered*, slow flash
indicates the Flight mode
SIM card not valid or not
inserted correctly
Green
GSM/GPRS network
Device registered to GSM
network, data connection not
active
Device registered to GSM
network, connection active
(transferring data)
Blue
3G network
Device registered to 3G
network, data connection not
active
Device registered to 3G
network, connection active
(transferring data)
* if PIN code request is enabled in
Nokia Internet Modem application
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Using the Nokia Internet Modem
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Starting Nokia Internet Modem
• To start the Nokia Internet Modem application, go to Programs > Nokia
Internet Modem > Nokia Internet Modem
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Entering your PIN/UPIN
• If PIN/UPIN request is enabled in
Nokia Internet Modem settings, you
are prompted for your PIN when you
plug in the Internet Stick
• Enter your SIM PIN and click OK
SIM PIN
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Nokia Internet Modem main screen
Update
Settings
Home Screen
Internet
Messages
Contacts
www.Nokia.com
www.ovi.com
Service provider
Current mode
Network signal level
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Connecting to the Internet
• To connect to the internet using the current connection profile, click the
icon at the top or select > Internet Connection >
Connect
Connect
Click to
connect
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Viewing statistics about an internet connection
• To view details about data connections per month, click
Next /
previous
month
Statistics
Click
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Disconnecting an Internet connection
• When the connection is active,
is displayed at the top.
• To close the connection, in the internet connection window, click
Disconnect
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Updating software
• To update the software (device firmware and Nokia Internet Modem
application) from the internet, click
• The software can be updated only when the device is connected to the
internet (no proxy available)
Update
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Managing messages and contacts
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Managing messages and contacts
From Messages/Contacts, you can:
Messages
• manage messages and contacts
on your SIM card
• manage contacts from your mail
• send/receive text messages
Messages
Contacts
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Contacts
Checking messages
• The messages saved on your SIM card are displayed in a list
• To compose a new text message, click New
New message
Messages
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Sending a text message
1. In the Recipients field, enter the phone
numbers of the recipients
2. Separate the recipients with a comma
3. To select a recipient or several recipients
from your contacts list, select
and Add.
To search for a contact, enter the name in
the field.
4. To remove a contact from the Recipients
field, select the contact, and press Delete
in your keyboard
5. In the Message field, write the message
6. To send the message, click Send
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Add recipient
Deleting/replying a message
• To reply to a message, select the message, write your reply in the
Message field, and click Send
• To delete a message, select the message and click Delete
Delete
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Adding a contact
•
To add a contact, select New, enter the name and phone number,
and select OK
Add new contact
Name
Number
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Editing a contact
•
•
•
•
To edit a contact, select a contact, edit the name or/and number
and click OK
To search for a contact, enter the name in the
field
To send an SMS to a selected contact, click
To delete a contact, click
Send SMS
Edit name
Edit number
Delete
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Opening Nokia/Ovi website
•
•
In the main view, click Nokia to open www.nokia.com
In the main view, click Ovi to open www.ovi.com
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Managing settings and connections
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Managing Internet connection settings
• You can configure application settings, connection settings, and device
settings for Nokia Internet Modem by clicking
in the main view
• To define connection settings, select Internet Connection > Connection
profiles.
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Add a connection profile
• To use a predefined profile, select it from the list
• To add a predefined profile to the list, click New, select a country and the
name of the service provider
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Create a connection profile
• To create a new profile, click New > New. Enter a profile name, an access
point name (APN), user name, password and define the settings for
domain name servers.
• To save the settings, click OK
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Editing/Deleting connection profile
• To edit a predefined profile, select
beside the desired profile
• Enter the access point name in the APN field along with the user name,
password and the DNS settings in the related fields
• To save the settings, click OK
• To delete a profile from the list, select the X beside the profile
Edit profile
Delete profile
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Subscription Parameters
• To define connection settings, click
Subscription parameters
> Internet Connection >
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Editing Subscription Parameters
• To set a monthly limit for the total amount of transferred data and the total
duration of data connections in your 3G network, enter the value (in
megabytes/minutes), or use the left/right arrow to scroll to the value.
• To notify if the set volume or duration limit has exceeded, select the related
check box
Edit duration
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Automatic connection
• To set the application to automatically connect to the internet using the
current connection profile, in the main view, select
> Internet
Connection > Automatic connection
• To prevent automatic connection, ensure that the check box is not selected
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Connect in roaming
• To allow the Nokia Internet Stick to connect to the internet also outside
your home network (for example, when travelling abroad), in the main
view, select
> Internet Connection > Allow connect in roaming
• To prevent connections outside your home network, ensure that the check
box is not selected
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Update settings
• To set the application to automatically search for available updates, in the
main view select
> Update settings and select Check for update
availability check box
• To define how often the application searches for updates, select the
interval in days
Interval
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Managing network settings
• To define network settings, select
> Network settings
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Operator settings
• To select the service provider to use, select Operator, the provider, and
OK. If you select Automatic, the Nokia Internet Stick selects the provider
automatically, according to the network parameters and the roaming
agreements between the service providers.
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Type of network
• To select which type of network the device uses for connections, select
Type of network and the network type and click OK. If you select
Automatic, the Nokia Internet Stick first tries to use a 3G network, and if
this fails, a GSM network.
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Flight mode
• To prevent the Nokia Internet Stick from connecting to the internet in radio
sensitive environments (such as airplanes), select Flight mode
• When the device is in flight mode,
is displayed, you can use the
application but cannot connect to the internet or send/receive messages
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SIM PIN Settings
• To define PIN code settings, in the main view, select
Management
> SIM
• To set the application to request the PIN code each time the Nokia Internet
Stick is connected to the computer, select PIN code control. To
deactivate the request, ensure that the check box is not selected.
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Changing SIM PIN
• To change the PIN code of your SIM card, select Change PIN code
• Enter old SIM PIN
• Enter new SIM PIN
• Re-enter the new SIM PIN to confirm
Warning: You only have three
attempts to change the SIM
PIN (or PIN2) code; after that,
your SIM card will be locked.
Old SIM PIN
New SIM PIN
Confirm New SIM PIN
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Language settings
• To change the language for the application, in the main view, select
Languages, the language and click OK
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>
About Nokia CS-17
• To view information about the application, in the main view, select
About
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>
Frequently asked questions
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Frequently asked questions 1/2
• What is the difference between green and blue indicator light?
• Green light indicates that GSM/GPRS network is in use and blue light
indicates that 3G network is in use
• The device feels warm. Is this normal?
• During extended operation, such as a high speed data connection, the device
may feel warm. In most cases this condition is normal. If you suspect the
device is not working properly, take it to the nearest authorized service
facility.
• Is the device compatible with USB 1.1?
• Yes, Nokia CS-17 is compatible with USB 1.1 or higher
• Is my device able to connect internet when I am travelling abroad?
• Yes, but you have to allow the roaming first. To do this open the Nokia
Internet Modem software and in the main view select
> Internet
Connection > Allow connect in roaming.
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Frequently asked questions 2/2
• How can I use only 2G/3G network?
• Open Nokia Internet Modem software and in the main view select
Network Settings > Type of network > 2G/3G only
• For more FAQ information, check CS-17 support pages
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>